Shipping Policy
Thank you for choosing Lady Jane Bridal. We are committed to providing a reliable and transparent delivery service. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Shipping Locations
We currently ship to addresses within the United Kingdom.
If international shipping becomes available, this policy will be updated accordingly.
Processing, Dispatch, and Delivery
Processing Time:
Orders are normally processed within 0–2 business days (Monday–Friday).
Order Cut-Off Time:
Orders placed before 12:00 PM (UK Time) are generally processed on the same business day. Orders placed after this time will usually be processed on the next business day.
Transit Time:
Once dispatched, delivery typically takes 7–9 business days (Monday–Friday).
Estimated Total Delivery Time:
Most orders are delivered within 7–11 business days (Monday–Friday).
Please note that delivery times are estimates only and may vary due to courier delays, adverse weather conditions, public holidays, or other circumstances beyond our reasonable control.
Shipping Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are usually available within 24–48 hours after dispatch.
Order Modifications
If you need to change your delivery address or update your order, please contact us as soon as possible at support@ladyjanebridal.co.uk.
Once an order has been dispatched, we may no longer be able to make changes.
Lost or Delayed Deliveries
If your order is delayed or you believe it has been lost during transit, please contact us at support@ladyjanebridal.co.uk.
We will work with the courier to investigate the shipment and help resolve the issue as quickly as possible.
Incorrect Delivery Address
Please ensure that your delivery address is accurate before completing your order.
Lady Jane Bridal cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error before your order has been dispatched, please contact us immediately. Address changes may not always be possible once processing has begun, and additional delivery charges may apply where applicable.
Order Cancellations
Orders may be cancelled before dispatch, subject to our Cancellation Policy.
If your order has already been dispatched, cancellation and returns will be handled in accordance with our Return & Refund Policy and applicable UK consumer protection laws.
Delivery Issues
If your order arrives damaged, incomplete, or you receive the wrong item, please contact us as soon as possible after delivery.
Where possible, please include photographs of the item and packaging so we can investigate and arrange an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Business Name: Lady Jane Bridal
Website: https://ladyjanebridal.co.uk
Email: support@ladyjanebridal.co.uk
Telephone: +44 1978 799032
Business Address: 2 Grosvenor Rd, Wrexham LL11 1ER, United Kingdom
Business day: Monday – Friday
Business hours: 10:00 AM – 4:00 PM
Closed: Saturday & Sunday
Live Chat: Available 24/7 (Responses provided during business hours)
Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer protection laws.