Return & Refund Policy
By placing an order with Lady Jane Bridal, you agree to the return and refund terms outlined below. This policy is designed to provide a clear, fair, and transparent shopping experience for customers within the United Kingdom.
Important – Final Sale Items
Due to the custom and personal nature of bridal wear, bespoke, made-to-order, personalised, altered, and sample sale items are considered final sale.
These products cannot be returned, exchanged, or cancelled once production has begun unless they are faulty, damaged, or not as described.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.
A. 14-Day Return Policy
Where eligible, you may request a return within 14 days of receiving your order.
To qualify for a return, items must:
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Be unused and unworn
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Be in their original condition
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Have all original tags attached
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Be returned in the original packaging
We reserve the right to refuse returns that do not meet these conditions.
B. Return Process
To request a return, please contact us at:
Email: support@ladyjanebridal.co.uk
If your return is approved, we will provide instructions explaining how to return your item. Where applicable, a return shipping label may also be provided.
Returns sent without prior authorisation may not be accepted.
C. Damaged, Faulty or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, faulty, or incorrect, please contact us as soon as possible at support@ladyjanebridal.co.uk so we can investigate the issue and arrange an appropriate resolution.
D. Exchanges
We offer exchanges for eligible items that are:
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Damaged
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Defective
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Incorrectly supplied
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Incorrect size (where eligible)
Exchange requests are subject to product availability.
Please contact us before returning any item.
E. Restocking Fee
Lady Jane Bridal does not charge restocking fees for eligible returned items.
F. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
Refunds are normally processed within 5–7 business days after approval. Please note that your bank or payment provider may require additional time before the funds appear in your account.
Return Shipping Costs
Change of Mind or Incorrect Size
The customer is responsible for return shipping costs where the return is not due to an error on our part.
Our Error
If the return is the result of our error, such as an incorrect, damaged, defective, or faulty product, we will cover the reasonable return shipping costs.
For your protection, we recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost in transit.
Where required by applicable UK consumer law, eligible standard outbound delivery charges will also be refunded. Additional charges for express or premium delivery services are generally non-refundable unless required by law.
G. Discounts and Promotional Codes
Discounts and promotional codes must be applied during checkout.
We cannot apply discounts after an order has been placed, and refunds will not be issued for promotional codes or discounts that were not used at the time of purchase.
Contact Us
If you have any questions about this Return & Refund Policy or require assistance with a return, please contact us.
Business Name: Lady Jane Bridal
Website: https://ladyjanebridal.co.uk
Email: support@ladyjanebridal.co.uk
Telephone: +44 1978 799032
Business Address: 2 Grosvenor Rd, Wrexham LL11 1ER, United Kingdom
Business day: Monday – Friday
Business hours: 10:00 AM – 4:00 PM
Closed: Saturday & Sunday
Live Chat: Available 24/7 (Responses provided during business hours)