Cancellation Policy
This Cancellation Policy applies to all orders placed with Lady Jane Bridal through our website:
By placing an order, you agree to the terms set out below.
1. Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most orders within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, you must notify us within the 14-day cancellation period.
Please note that certain products are exempt from this right (see Section 3).
2. Cancellation Before Dispatch
If your order has not yet been dispatched, you may request cancellation by contacting us as soon as possible.
If your order has not been processed or shipped, we will cancel the order and issue a full refund to your original payment method.
Approved refunds are normally processed within 5–10 business days, although your payment provider may take additional time to complete the transaction.
3. Custom, Personalised and Made-to-Order Products
In accordance with UK consumer legislation, the statutory right to cancel does not apply to goods that are made to your specifications or clearly personalised.
This includes, but is not limited to:
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Made-to-order bridal gowns
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Personalised bridal accessories
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Custom-sized or altered products
Once production has begun, these orders cannot be cancelled or refunded unless the item is faulty, damaged, or not as described.
4. Cancellation After Dispatch
If your order has already been dispatched, you may still have the right to cancel your order where applicable under UK consumer law.
If you wish to cancel after dispatch, please contact us as soon as possible. Once you receive the goods, you must return the item in accordance with our Refund & Returns Policy.
Returned items must meet the conditions set out in our Returns Policy before a refund can be issued.
5. How to Request a Cancellation
To request a cancellation, please contact us using the details below as soon as possible.
Please include:
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Your order number
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Your full name
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Your email address
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Reason for cancellation (optional)
6. Refunds for Cancelled Orders
Where a cancellation is accepted, refunds will be made to the original payment method used for the purchase.
Approved refunds are normally processed within 5–10 business days after the cancellation has been confirmed or after eligible returned goods have been received and inspected, where applicable.
7. When We May Decline a Cancellation Request
We may refuse a cancellation request where:
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The product is personalised, custom-made, made-to-order, or altered to your specifications, and production has already begun.
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The request does not meet the conditions set out in this Cancellation Policy or applicable law.
Nothing in this policy affects your statutory rights under UK consumer protection legislation.
8. Contact Us
If you have any questions regarding this Cancellation Policy or wish to request a cancellation, please contact us.
Business Name: Lady Jane Bridal
Website: https://ladyjanebridal.co.uk
Email: support@ladyjanebridal.co.uk
Telephone: +44 1978 799032
Business Address: 2 Grosvenor Rd, Wrexham LL11 1ER, United Kingdom
Business day: Monday – Friday
Business hours: 10:00 AM – 4:00 PM
Closed: Saturday & Sunday
Live Chat: Available 24/7 (Responses provided during business hours)