Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions page. Here you’ll find answers to some of the most common questions about shopping with Lady Jane Bridal.

Where is Lady Jane Bridal located?

Lady Jane Bridal is a UK-based online bridal store serving customers across the United Kingdom.

Business Address: 2 Grosvenor Rd, Wrexham LL11 1ER, United Kingdom

How long does delivery take?

Orders are typically processed within 0–2 business days (Monday–Friday).

After dispatch, delivery usually takes 7–9 business days.

Estimated total delivery time: 7–11 business days (Monday–Friday).

Please note that delivery times are estimates and may vary due to courier services, weather conditions, public holidays, or other circumstances beyond our control.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

Do you provide order tracking?

Yes.

Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number.

Tracking information is usually available within 24–48 hours after dispatch.

Can I cancel my order?

Yes.

If your order has not yet been dispatched, please contact us as soon as possible to request a cancellation.

For more information, please refer to our Cancellation Policy.

What is your Returns & Refund Policy?

Information about returns, refunds, eligibility, and applicable conditions can be found on our Refund & Returns Policy page.

How do I request a return?

To request a return, please contact us at:

Email: support@ladyjanebridal.co.uk

Please include:

  • Your order number

  • Your full name

  • The reason for your return request

Our support team will guide you through the return process.

Are all products eligible for return?

No.

Certain products, including personalised, custom-made, made-to-order, altered items, or products identified as non-returnable on the product page, may not be eligible for return unless they are faulty or not as described.

What payment methods do you accept?

We accept secure online payments using the payment methods displayed during checkout.

All transactions are processed securely.

Is my payment information secure?

Yes.

Payments are processed using secure payment providers, and we do not store your full payment card information on our website.

How can I contact customer support?

If you have any questions before or after placing an order, our customer support team will be happy to assist you.

Business Name: Lady Jane Bridal

Website: https://ladyjanebridal.co.uk
Email: support@ladyjanebridal.co.uk
Telephone: +44 1978 799032
Business Address: 2 Grosvenor Rd, Wrexham LL11 1ER, United Kingdom

Business day: Monday – Friday 
Business hours: 10:00 AM – 4:00 PM
Closed: Saturday & Sunday
Live Chat: Available 24/7 (Responses provided during business hours)