Privacy Policy

Introduction

Lady Jane Bridal (“we”, “our”, or “us”) operates this website and provides bridal clothing, accessories, and related services through our online store.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

For the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Lady Jane Bridal is the data controller responsible for your personal information.

Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Account Information

If you create an account, we may collect:

  • Username

  • Password (stored securely in encrypted form)

  • Account preferences

Order Information

When placing an order, we collect:

  • Products ordered

  • Payment status

  • Order history

  • Delivery information

  • Returns and refunds information

Payment Information

Payments are processed securely by our authorised payment providers.

We do not store your full credit card or debit card details on our servers.

Technical Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referral website

  • Date and time of visit

  • Pages viewed

Communication Information

If you contact us, we may keep records of:

  • Emails

  • Contact forms

  • Live chat messages

  • Customer support enquiries

How We Collect Your Information

We collect information:

  • Directly from you when placing an order

  • When creating an account

  • When contacting us

  • Through cookies and similar technologies

  • Through WooCommerce and WordPress functionality

  • From payment providers and delivery partners where necessary

Legal Basis for Processing

Under the UK GDPR, we process your personal information based on one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent (where required)

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver purchased products

  • Process payments

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Detect fraud and maintain website security

  • Comply with legal obligations

  • Send marketing emails where you have consented

You may unsubscribe from marketing emails at any time.

Cookies

Our website uses cookies to:

  • Keep your shopping cart working

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic

  • Enhance your browsing experience

Where required by law, we will ask for your consent before placing non-essential cookies.

Sharing Your Information

We only share personal information where necessary.

This may include:

  • Payment providers

  • Delivery companies

  • Website hosting providers

  • IT support providers

  • Analytics providers

  • Fraud prevention services

  • Government authorities were legally required

We never sell your personal information.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

Security

We use appropriate technical and organisational security measures to protect your personal information.

Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Rights

If you are located in the United Kingdom, or, where applicable, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please get in touch with us.

Business Name: Lady Jane Bridal

Website: https://ladyjanebridal.co.uk
Email: support@ladyjanebridal.co.uk
Telephone: +44 1978 799032
Business Address: 2 Grosvenor Rd, Wrexham LL11 1ER, United Kingdom

Business day: Monday – Friday 
Business hours: 10:00 AM – 4:00 PM
Closed: Saturday & Sunday
Live Chat: Available 24/7 (Responses provided during business hours)